IT Network Operations Manager
- Employer: The Education Space
- Salary: Salary Up to 53k + discretionary bonus and benefits
- Location: Newham Partnership Working, Boardman House, 64 Broadway, Stratford, E15 1NT
- Contract: Permanent
- Working Pattern: Full Time
- Hours: 36 hours per week.
- DBS Check: Enhanced
- Closing Date: 16/03/2026 at 17:00
- Reference: NPW Ed/26/332039
We are seeking a dynamic and dependable IT Network Operations Manager to lead our IT Operations team and drive service excellence. Supporting the Head of IT, you will ensure the effectiveness, resilience and efficiency of our IT service portfolio.
You will lead and mentor a team of technical staff, including helpdesk, onsite engineers and senior technicians, to deliver high-quality support to our clients. As the lead for service improvement, you will oversee incident management, act as the highest point of technical escalation and spearhead the implementation of new technologies to enhance our operational capability.
Your Profile
- Leadership: Extensive experience in managing and developing technical teams serving multiple sites.
- Technical Expertise: Expert knowledge of network infrastructure, server networks, cloud technologies (Google/Microsoft) and Cisco platform inclusive of security management.
- Service Delivery: Proven track record of managing operational services to meet or exceed agreed SLAs.
- Service Management: Strong understanding of industry standard service management frameworks (such as ITIL) to drive continuous improvement and structured incident resolution.
- Strategic Thinking: Ability to diagnose complex issues and provide clear direction for long-term technical resilience.
- Project Management: Knowledge of methodologies such as PRINCE2 or Agile.
- Communication: Strong stakeholder engagement skills, with the ability to manage relationships with senior staff and external suppliers.
- Requirements: A relevant degree or equivalent professional qualifications and a full current driving licence for site visits.
How to Apply
Applications must be submitted via the official application form; CVs will not be accepted. This post requires a satisfactory enhanced level DBS check.
For further information, please contact Asif Mangera, Director of Strategy – Asif.Mangera@theeducationspace.co.uk.
Closing date for applications: 16th March 2026 5pm
Interviews: W/C 23rd March 2026
Equal Opportunities
We are committed to and champion equality and diversity in all aspects of employment with Newham Partnership Working and the London Borough of Newham. All employees are expected to understand and promote equality and diversity in the course of their work.
How to apply
Please apply online. For technical difficulties, please contact the Jobsgopublic Support Team (support@jobsgopublic.com). For further information about the role, please contact the school directly.