Reception and Admin Officer

 

 

Reception and Admin Officer

 

London Borough of Newham Pupil Referral Units are a multi-site organisation offering education programmes for young people unable to attend their mainstream school. Our aim is to help remove barriers to learning through an individualised response to our pupil’s needs who come from many different cultures. We passionately believe in giving young people every opportunity to learn and succeed in our friendly, supportive school.

 

We are now recruiting for a full time Receptionist and Administrator to be part of running a front office service, providing a professional and high quality reception service to students, staff and visitors. There will also be a need to assist with admin duties.

 

This is a key post within the PRU. The post-holder will need to show high levels of professionalism whilst providing reception service to all customers. Duties will require answering the telephone, welcoming visitors and assisting in the day-to-day running of the front office. You will also be called upon to assist with students from multi-cultural backgrounds with their arrival, registration and orientation of the PRU and other student events. Key skills are:

 

• A friendly and welcoming approach.

 

• High standards of dress and presentation.

 

• Ability to remain calm during difficult situations or in a very busy environment.

 

• The ability to work unsupervised.

 

• Excellent interpersonal and team working skills.

 

The successful applicant will be outgoing, have excellent communication skills and be able to deliver world-class standards of customer service. An excellent telephone manner is essential as are good basic IT skills with a familiarity of Microsoft Office. Experience of working in a busy Front-of-house environment and demonstrating empathy towards different cultures is essential. The post will require you:

 

• To build a good rapport with all guests and to maintain high quality customer service.

 

• To assist in keeping the reception area clean and tidy at all times.

 

• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

 

• To report any maintenance, breakage or cleanliness problems to the site supervisor.

 

• To undertake all training as required (e.g., first aid, health and safety, customer service)

 

• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

 

• To undertake any other ad-hoc duties relevant to the post, as and when required.

 

This is a permanent position starting immediately. 

 

Scale 4 - Scp 18 – 21 – salary £20,667 - £22,425

 

Term time only

 

36 hours per week

 

If you feel you have the necessary skills, experience and interest for this post, please apply online and state why you are interested in working for London Borough of Newham PRUs.

 

For any enquiries please contact Lily Brown on 07912787158.

 

Safeguarding

As part of our Safeguarding procedures, applicants are asked to note that:

 

references will be followed up;

all gaps in employment must be explained satisfactorily;

proof of identity and (where applicable) qualifications will be required;

reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to,

persons under 18;

appropriate suitability checks will be required prior to confirmation of appointment.

This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Serviced check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.

 

The PRU is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of young people, and child protection screening will apply.

 

Equal Opportunities

The School has a strong commitment to achieving equality of opportunity in both services to the community and the employment of people and expects all employees to understand and promote its policies in their work.